How do I contact SmartHub Sensors Support?
Phone: 800-721-1706Email: support@smarthubsensors.com
What can SmartHub Sensors Support help me with?
SmartHub Sensors Support can assist with questions about your RV Alarm & Monitoring Kit, including: Initial setup Gateway connectivity Sensor setup and monitoring Account access Alert and notification settings SmartHub…
What if I forget my password?
Use the password-reset option on the SmartHub Sensors sign-in screen and follow the prompts to reset your password.
Do I have to connect my Gateway to Wi-Fi during setup?
No. Your Gateway automatically attempts to connect through SmartHub-provided cellular service. Wi-Fi is optional and can be configured later.
My sensor isn’t showing a reading. Does that mean it’s broken?
Not necessarily. If you see a dash (-), the sensor or Gateway may be offline or may not have provided current data yet. Check that your Gateway is connected and…
My Gateway isn’t showing online. What should I check?
First, confirm that your Gateway is connected to power, the power switch is in the IN position, and the Power LED is illuminated. Then check the Cellular and Wi-Fi LEDs.…
What does a dash (-) on my dashboard mean?
A dash instead of a current reading may indicate that your Gateway or connected sensor is offline or hasn't provided current data yet. It does not necessarily mean the sensor…
What if my equipment is defective but I’ve already opened the package?
The standard return policy and the equipment warranty are separate. If you've opened your SmartHub Sensors equipment and believe it has a manufacturing defect, contact SmartHub Sensors Support for assistance.…
What is the return policy for the SmartHub Sensors RV Alarm & Monitoring Kit?
The SmartHub Sensors RV Alarm & Monitoring Kit may be returned within 30 days from the date of purchase if it remains unopened and in its original packaging. Opened products…
What is the warranty on SmartHub Sensors equipment?
SmartHub Sensors equipment is warranted for 1 year from the date of purchase against manufacturing defects. The warranty does not cover damage caused by the customer. If you believe your…
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