Are subscription payments refundable?
No. Subscription payments are non-refundable. Canceling prevents your next automatic renewal but does not provide a refund for the current paid subscription period.
What happens if I cancel my subscription?
You'll continue to have subscription access through the end of the billing period you've already paid for. When that period ends, your subscription will expire and will not automatically renew.
Can I manage my subscription?
Admins can manage their own SmartHub Sensors subscription, including supported options to upgrade, downgrade, or cancel. An Admin cannot view or manage another Admin's subscription.
Does my subscription automatically renew?
Yes. Your subscription automatically renews at the end of your selected billing period unless you cancel it.
How much does a SmartHub Sensors subscription cost?
PlanPriceMonthly$14.99/month6-Month$74.99 every 6 monthsAnnual$119.99/year
Why does the SmartHub Sensors RV Alarm & Monitoring Kit require a subscription?
Your subscription provides access to the SmartHub Sensors app for remotely monitoring sensors onboarded and connected to your Gateway and receiving notifications about monitored conditions. Your subscription also includes cellular…
How do I silence an active Gateway alarm?
You can silence an active alarm by disarming it through the SmartHub Sensors app. You can also press the Wi-Fi button on the Gateway once to silence the active audible…
What happens if a monitored door or hatch opens while the alarm is armed?
When the alarm is in Stay or Away mode, opening a monitored door or hatch can trigger the Gateway's audible alarm.
What happens if a monitored door opens when the alarm isn’t armed?
If the door chime is enabled, the Gateway plays a “ding-dong” when the monitored door opens. If the chime is disabled, the Gateway remains silent. The alarm siren does not…
What’s the difference between the door chime and the alarm siren?
They are separate functions. The door chime is a “ding-dong” sound the Gateway can make when a monitored door or hatch opens. The alarm siren sounds when the alarm is…