What happens if a monitored door or hatch opens while the alarm is armed?
When the alarm is in Stay or Away mode, opening a monitored door or hatch can trigger the Gateway's audible alarm.
What is the return policy for the SmartHub Sensors RV Alarm & Monitoring Kit?
The SmartHub Sensors RV Alarm & Monitoring Kit may be returned within 30 days from the date of purchase if it remains unopened and in its original packaging.
Opened products are not eligible for return under the standard 30-day return policy.
Subscription payments are non-refundable.
More Frequently Asked Questions
Can I add sensors later?
Yes. Go to Menu → Add Sensors in the SmartHub Sensors app and follow the prompts to add another supported sensor.
How will SmartHub Sensors notify me?
SmartHub Sensors supports push notifications, SMS/text messages, and email based on notification priority. Priority Notification Methods High Push + SMS/Text + Email Medium Push +
What’s the difference between an Admin and a Regular User?
An Admin can manage RVs and connected users, including adding or removing users, assigning users to specific RVs, changing RV details, and managing their own