My Gateway isn’t showing online. What should I check?
First, confirm that your Gateway is connected to power, the power switch is in the IN position, and the Power LED is illuminated. Then check
My sensor isn’t showing a reading. Does that mean it’s broken?
Not necessarily. If you see a dash (-), the sensor or Gateway may be offline or may not have provided current data yet.
Check that your Gateway is connected and allow the sensor time to report its current reading.
More Frequently Asked Questions
Can I track my RV’s location?
Yes. The SmartHub Gateway includes built-in GPS location tracking, allowing you to remotely view your RV's location. You can also create a geofence around your
Can I add another SmartHub Gateway?
Yes. Additional SmartHub Gateways can be onboarded by scanning the Gateway's QR code or manually entering its 12-character MAC address.
What if my equipment is defective but I’ve already opened the package?
The standard return policy and the equipment warranty are separate. If you've opened your SmartHub Sensors equipment and believe it has a manufacturing defect, contact