My sensor isn’t showing a reading. Does that mean it’s broken?
Not necessarily. If you see a dash (-), the sensor or Gateway may be offline or may not have provided current data yet. Check that your Gateway is connected and…
Do I have to connect my Gateway to Wi-Fi during setup?
No. Your Gateway automatically attempts to connect through SmartHub-provided cellular service. Wi-Fi is optional and can be configured later.
What if I forget my password?
Use the password-reset option on the SmartHub Sensors sign-in screen and follow the prompts to reset your password.
What does a dash (-) on my dashboard mean?
A dash instead of a current reading may indicate that your Gateway or connected sensor is offline or hasn't provided current data yet. It does not necessarily mean the sensor…
My Gateway isn’t showing online. What should I check?
First, confirm that your Gateway is connected to power, the power switch is in the IN position, and the Power LED is illuminated. Then check the Cellular and Wi-Fi LEDs.…