My Gateway isn’t showing online. What should I check?
First, confirm that your Gateway is connected to power, the power switch is in the IN position, and the Power LED is illuminated. Then check
What are my options for powering the SmartHub Gateway?
The Universal Power Kit gives you multiple ways to power your Gateway:
- Connect to an available 12V vehicle power outlet using the included 12V vehicle power adapter.
- Connect directly to your RV's 12V power system using the included 12V direct-wire pigtail.
- Connect to an AC wall outlet using the included AC wall adapter and USB power cable.
Connecting the Gateway to your RV's 12V power system also enables its built-in house battery voltage monitoring.
More Frequently Asked Questions
What if my equipment is defective but I’ve already opened the package?
The standard return policy and the equipment warranty are separate. If you've opened your SmartHub Sensors equipment and believe it has a manufacturing defect, contact
What’s the difference between an Admin and a Regular User?
An Admin can manage RVs and connected users, including adding or removing users, assigning users to specific RVs, changing RV details, and managing their own
What if I forget my password?
Use the password-reset option on the SmartHub Sensors sign-in screen and follow the prompts to reset your password.