Do I have to connect my Gateway to Wi-Fi during setup?
No. Your Gateway automatically attempts to connect through SmartHub-provided cellular service. Wi-Fi is optional and can be configured later.
What’s the difference between an Admin and a Regular User?
An Admin can manage RVs and connected users, including adding or removing users, assigning users to specific RVs, changing RV details, and managing their own subscription.
A Regular User can view RVs specifically assigned to them and manage their own profile, alert thresholds, and notification preferences.
Regular Users cannot access the Admin's RV-management controls.
More Frequently Asked Questions
What happens if my RV loses power?
The SmartHub Gateway includes a backup battery. If external RV power is lost, the Gateway can continue operating from its internal battery. SmartHub Sensors can
What is the return policy for the SmartHub Sensors RV Alarm & Monitoring Kit?
The SmartHub Sensors RV Alarm & Monitoring Kit may be returned within 30 days from the date of purchase if it remains unopened and in
Do all users receive the same notifications?
Not necessarily. Each user manages their own notification preferences and supported alert thresholds independently. One user's preferences do not change another user's settings.