What if my equipment is defective but I’ve already opened the package?
The standard return policy and the equipment warranty are separate. If you've opened your SmartHub Sensors equipment and believe it has a manufacturing defect, contact
How will SmartHub Sensors notify me?
SmartHub Sensors supports push notifications, SMS/text messages, and email based on notification priority.
| Priority | Notification Methods |
|---|---|
| High | Push + SMS/Text + Email |
| Medium | Push + Email |
| Low | Push |
Most standard threshold alerts default to Low Priority.
More Frequently Asked Questions
What’s the difference between the door chime and the alarm siren?
They are separate functions. The door chime is a “ding-dong” sound the Gateway can make when a monitored door or hatch opens. The alarm siren
How much does a SmartHub Sensors subscription cost?
Plan Price Monthly $14.99/month 6-Month $74.99 every 6 months Annual $119.99/year
What if I forget my password?
Use the password-reset option on the SmartHub Sensors sign-in screen and follow the prompts to reset your password.