What’s the difference between an Admin and a Regular User?
An Admin can manage RVs and connected users, including adding or removing users, assigning users to specific RVs, changing RV details, and managing their own
What happens if my RV loses power?
The SmartHub Gateway includes a backup battery. If external RV power is lost, the Gateway can continue operating from its internal battery.
SmartHub Sensors can notify you when RV power is lost and again when external power is restored.
More Frequently Asked Questions
What happens if a monitored door or hatch opens while the alarm is armed?
When the alarm is in Stay or Away mode, opening a monitored door or hatch can trigger the Gateway's audible alarm.
Are subscription payments refundable?
No. Subscription payments are non-refundable. Canceling prevents your next automatic renewal but does not provide a refund for the current paid subscription period.
My Gateway isn’t showing online. What should I check?
First, confirm that your Gateway is connected to power, the power switch is in the IN position, and the Power LED is illuminated. Then check