What’s the difference between an Admin and a Regular User?
An Admin can manage RVs and connected users, including adding or removing users, assigning users to specific RVs, changing RV details, and managing their own
How can I tell if my SmartHub Gateway is connected?
Your Gateway has LED indicators for power, Wi-Fi, and cellular connectivity.
Power LED
- Solid Green — Operating on external power
- Blinking Green — Operating from the internal backup battery
- Blinking Yellow — Gateway battery is low
- Blinking Red — Gateway battery is critically low and should be charged
Wi-Fi LED
- Solid Green — Wi-Fi connected
- Blinking Green — Wi-Fi connecting
- Off — No Wi-Fi connection; the Gateway may be using cellular
Cellular LED
- Solid Green — Cellular connected
- Blinking Green — Cellular connecting
- Solid Red — Cellular connection error
- Off — No cellular connection; the Gateway may be using Wi-Fi
More Frequently Asked Questions
Will SmartHub Sensors notify me when a condition returns to normal?
Yes, for supported conditions. SmartHub Sensors can provide restoration notifications for conditions including battery voltage, temperature, humidity, and RV power. This lets you know when
How much does a SmartHub Sensors subscription cost?
Plan Price Monthly $14.99/month 6-Month $74.99 every 6 months Annual $119.99/year
Do I have to connect my Gateway to Wi-Fi during setup?
No. Your Gateway automatically attempts to connect through SmartHub-provided cellular service. Wi-Fi is optional and can be configured later.