How do I turn on my SmartHub Gateway?
Connect your Gateway to power using one of the included power options. Move the Gateway power switch to the IN position to turn it on.
Do I need to purchase a separate cellular plan?
No. Cellular connectivity for your SmartHub Gateway is included with your active SmartHub Sensors subscription.
You don't need to add the Gateway to your personal cellular plan.
More Frequently Asked Questions
What happens if a monitored door or hatch opens while the alarm is armed?
When the alarm is in Stay or Away mode, opening a monitored door or hatch can trigger the Gateway's audible alarm.
Can a Regular User change my alert settings?
No. Alert thresholds and notification preferences are independent for each user. A Regular User can change their own settings without changing the Admin's settings or
What are my options for powering the SmartHub Gateway?
The Universal Power Kit gives you multiple ways to power your Gateway: Connect to an available 12V vehicle power outlet using the included 12V vehicle