How do I add a sensor?
You can add sensors during initial setup or later through the SmartHub Sensors app. Scan the QR code on the sensor and follow the instructions
Are subscription payments refundable?
No. Subscription payments are non-refundable.
Canceling prevents your next automatic renewal but does not provide a refund for the current paid subscription period.
More Frequently Asked Questions
Do all users receive the same notifications?
Not necessarily. Each user manages their own notification preferences and supported alert thresholds independently. One user's preferences do not change another user's settings.
What if my equipment is defective but I’ve already opened the package?
The standard return policy and the equipment warranty are separate. If you've opened your SmartHub Sensors equipment and believe it has a manufacturing defect, contact
What happens if a monitored door opens when the alarm isn’t armed?
If the door chime is enabled, the Gateway plays a “ding-dong” when the monitored door opens. If the chime is disabled, the Gateway remains silent.