What if my equipment is defective but I’ve already opened the package?
The standard return policy and the equipment warranty are separate. If you've opened your SmartHub Sensors equipment and believe it has a manufacturing defect, contact
Can I customize my battery voltage, temperature, and humidity alerts?
Yes. You can establish your preferred alert thresholds for supported battery voltage, temperature, and humidity monitoring.
This lets you configure alerts around the conditions that matter to you.
More Frequently Asked Questions
What happens if a monitored door or hatch opens while the alarm is armed?
When the alarm is in Stay or Away mode, opening a monitored door or hatch can trigger the Gateway's audible alarm.
How do I silence an active Gateway alarm?
You can silence an active alarm by disarming it through the SmartHub Sensors app. You can also press the Wi-Fi button on the Gateway once
Can I monitor more than one battery?
Yes. Your SmartHub Sensors RV Alarm & Monitoring Kit can monitor two batteries right out of the box. When connected to your RV's 12V power