What if I forget my password?
Use the password-reset option on the SmartHub Sensors sign-in screen and follow the prompts to reset your password.
Do I need to purchase a separate cellular plan?
No. Cellular connectivity for your SmartHub Gateway is included with your active SmartHub Sensors subscription.
You don't need to add the Gateway to your personal cellular plan.
More Frequently Asked Questions
How do I silence an active Gateway alarm?
You can silence an active alarm by disarming it through the SmartHub Sensors app. You can also press the Wi-Fi button on the Gateway once
What if my equipment is defective but I’ve already opened the package?
The standard return policy and the equipment warranty are separate. If you've opened your SmartHub Sensors equipment and believe it has a manufacturing defect, contact
Can I connect my SmartHub Gateway to Wi-Fi?
Yes. Your Gateway also supports Wi-Fi connectivity. Wi-Fi is optional and can be configured after your initial installation.