What happens if a monitored door or hatch opens while the alarm is armed?
When the alarm is in Stay or Away mode, opening a monitored door or hatch can trigger the Gateway's audible alarm.
Should I power my Gateway from AC or my RV’s 12V power system?
Both can power your SmartHub Gateway. However, connecting the Gateway to your RV's 12V power system provides the additional benefit of built-in house battery voltage monitoring.
You can connect to your RV's 12V system using either the included 12V vehicle power adapter or 12V direct-wire pigtail.
If you use the AC wall adapter, the Gateway will still operate, but built-in house battery voltage monitoring through the Gateway's power connection will not be available.
More Frequently Asked Questions
How do I silence an active Gateway alarm?
You can silence an active alarm by disarming it through the SmartHub Sensors app. You can also press the Wi-Fi button on the Gateway once
What RV location information can a Regular User see?
A Regular User can view an RV that has been assigned to them. When viewing the RV on the map, they can see its address
How will SmartHub Sensors notify me?
SmartHub Sensors supports push notifications, SMS/text messages, and email based on notification priority. Priority Notification Methods High Push + SMS/Text + Email Medium Push +