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How do I contact SmartHub Sensors Support?
Phone: 800-721-1706Email: support@smarthubsensors.com
My sensor isn’t showing a reading. Does that mean it’s broken?
Not necessarily. If you see a dash (-), the sensor or Gateway may be offline or may not have provided current data yet. Check that your Gateway is connected and allow the sensor time to report its current reading.
Do I have to connect my Gateway to Wi-Fi during setup?
No. Your Gateway automatically attempts to connect through SmartHub-provided cellular service. Wi-Fi is optional and can be configured later.
What if I forget my password?
Use the password-reset option on the SmartHub Sensors sign-in screen and follow the prompts to reset your password.
What can SmartHub Sensors Support help me with?
SmartHub Sensors Support can assist with questions about your RV Alarm & Monitoring Kit, including: Initial setup Gateway connectivity Sensor setup and monitoring Account access Alert and notification settings SmartHub Sensors app Troubleshooting Warranty questions
What is the warranty on SmartHub Sensors equipment?
SmartHub Sensors equipment is warranted for 1 year from the date of purchase against manufacturing defects. The warranty does not cover damage caused by the customer. If you believe your equipment has a manufacturing defect, contact SmartHub Sensors Support for assistance.